FAQ

1. What do I do if the size or style I want to order is out of stock? 

Send us an email enquiry if there is a certain style or size you would like to purchase.

We keep all leotards in stock so that we can send them out immediately to our customers.
Providing the style you are looking for is a design we will continue to sell we can add you to a waiting list, and as soon as it’s back in stock you will be the first to receive it.

We will always do our best to help you receive the item you are looking for. 

2. Do you ship overseas?

Yes, we do. Please select international shipping at checkout. Please note that you may incur import duty depending on your country of origin. We do not prepay duties or taxes and are unable to tell you what these could be as each country has different rules and regulations. 

3. How is my order delivered? 

UK Orders

Our shipping partners in the UK are Royal Mail and Evri and have several options for our UK customers, please see our shipping page for more details. 

International Orders

We ship all our international orders via Royal Mail. They then pass the order on to their 3rd partner in the specific country. This is often the main postal service available. 

We can also ship your order with DHL, UPS or FEDEX if you need it urgently. Please contact us for a quote if this is something you would be interested in. 

4. Can I make changes to my order on-line?

Sorry but we don’t have the facility for you to amend your order on-line. However, if you need to make a change, please use the “Contact” page to submit your request and we will do our best to amend your order prior to dispatch.

5. How do I pay for my order?

We accept the following debit and credit cards, as well as PayPal, Apple Pay, Google Pay and Shop

Electron/Amex/Maestro/MasterCard/Visa

6. Will I be charged import duty if I order from a different country? 

The Collective Dancewear does not collect duties or taxes on any International orders and can not determine what those charges might be.

Local Customs and Duty offices may charge additional fees upon delivery. 

For more information please read our Shipping page before placing an order.

Please note that we are currently covering all extra tariff charges for the USA. 

7. What is your Returns Policy?

Items can be returned for a refund within 14 days of purchase. They must be unworn, tags attached and in a clean re-saleable condition.  Please see our return policy for more information. 

8. What currency can I pay in? 

We accept most currencies. 

9. Can I exchange an item? 

We are sorry but we do not offer exchanges. If you need to exchange an item then we recommend that you place a new order of the item required and return the unwanted item for a refund. 

9. Orders returned to us due to your local postal service not being able to deliver it to you. 

Please note, any orders returned to us because they have not been collected by the recipient, or have failed to be delivered by the postal operator due to an incorrect address supplied to us can be resent but will incur a new postage charge.

We will email you first to confirm if you still want the order and we will then send you a further postage invoice, to be paid before we resend the order. 

10. I have a faulty item. 

We’re sorry that you have received a faulty item. We check all products before sending them out to you but sometimes an item maybe faulty, or become faulty soon after purchase.  

Please contact us on returns@thecollectivedancewear.com with as much as information as possible and photos of the problem. Once inspected we will then send out a replacement garment or if we do not have any stock we will issue a refund. 

11. Orders Returned to Sender