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FAQ

1. What do I do if the size or style I want to order is out of stock? 

Send us an email enquiry if there is a certain style or size you would like to purchase.

We keep all leotards in stock so that we can send them out immediately to our customers.
Providing the style you are looking for is a design we will continue to sell we can add you to a waiting list, and as soon as it’s back in stock you will be the first to receive it.

We will always do our best to help you receive the item you are looking for. 

2. Do you ship overseas?

Yes, we do. Please select international shipping at checkout. Please note that you may incurr import duty depending on your country of origin. We do not prepay duties or taxes and are unable to tell you what these could be as each country has different rules and regulations. 

3. How is my order delivered? 

We offer the following shipping options:

1. UK Royal Mail signed for

Most items will arrive within 2-3 working days. Requires a signature from the recipient. 
Sometimes delivery takes longer than this, so if you have not received your order within 5 working days, please contact us.

2. UK Royal Mail Special Delivery

A Monday to Friday 24 hour traceable delivery service with Royal Mail. Excludes Bank Holidays. Applies to orders received before 12pm. Please note that orders placed after 12pm on a Friday will not be dispatched until the following Monday. Requires a signature from the recipient.

3. UK SATURDAY Special Delivery

A 24 hour traceable delivery service with Royal Mail. Excludes Bank Holidays. Applies to orders received before 12pm on the Friday. Please note that orders placed after 12pm on a Friday will not be dispatched until the following Monday.  Requires a signature from the recipient.

4. Can I make changes to my order on-line?

Sorry but we don’t have the facility for you to amend your order on-line. However, if you need to make a change, please use the “Contact” page to submit your request and we will do our best to amend your order prior to dispatch.

5. How do I pay for my order?

We accept the following debit and credit cards, as well as PayPal, Apple Pay, Google Pay and Shop

Electron/Amex/Maestro/MasterCard/Visa

6. Will I be charged import duty if I order from a different country? 

The Collective Dancewear does not collect duties or taxes on any International orders and can not determine what those charges might be.

Local Customs and Duty offices may charge additional fees upon delivery. 

For more information please read our Shipping page before placing an order.

7. What is your Returns Policy?

Items can be returned for a refund within 14 days of purchase. They must be unworn, tags attached and in a clean re-saleable condition.  Please see our return policy for more information. 

8. What currency can I pay in? 

We accept most currencies. 

 

9Orders returned to us due to your local postal service not being able to deliver it to you. 

Please note, any orders returned to us because they have not been collected by the recipient, or have failed to be delivered by the postal operator due to an incorrect address supplied to us can be resent but will incur a new postage charge.

We will email you first to confirm if you still want the order and we will then send you a further postage invoice, to be paid before we resend the order. 

10. Orders Returned to Sender 

Please note, any orders returned to us because they have not been collected by the recipient, or have failed to be delivered by the postal operator due to an incorrect address supplied to us can be resent but will incur a new postage charge.

We can not take responsibility for orders shipped to an incorrect address due to customer errors. It is the responsibility of the customer to ensure that all their details are correct before submitting the order. 

Should an order be returned to us due to the reasons given above, we would of course email you to confirm if you still want the order and we will then send you a further postage invoice, to be paid before we resend the order. 

Should an order be lost due to the incorrect postal address given on the order we are unfortunately unable to refund the customer as it is the responsibility of the customer to give the correct postal address.