If you are unhappy with your purchase from The Collective Dancewear we will exchange or refund your purchase provided it is returned to us in a fully re-saleable condition and in its original packaging and all tags attached. The items need to be returned within 14 days of receipt.
The items should be returned in their original condition, with original tags still attached and in their original packaging, free of make-up, fake tan, pet hairs, deodorants and perfume and not have been washed. All goods will be inspected on return. Please note that items returned worn, stained with perfume/deodorant or washed, or handled inappropriately, or returned outside of the 14 day returns period will not be accepted.
If you are returning an item please email us at email@example.com prior to returning an item with RETURN as the subject line. You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach us. We strongly advise that you send goods signed for and a proof of postage certificate is obtained when returning any part of your order.
If we find that the product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product. We will only refund the delivery charge for sending the product to you if the product is damaged, faulty or does not match your order.
When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. If we decide not to process any refund you will be contacted by our Customer Services department. Please note that exchanges may take up to 5 working days to dispatch upon receipt and refunds may take up to 14 days once approved.
Please be aware that the value of the refund will exclude shipping costs, and that exchanges are subject to availability. Replacements will be sent out at no extra charge.
How to initiate a refund:
- Email us on firstname.lastname@example.org with REFUND in the subject line.
- We will send you a return form to you by email.
- Send the items back to us together with completed return form, as detailed above.
- We will strive to get back to you in regards to your return within 5 working days of receiving the returned items.
Our return address is:
The Collective Dancewear, Mylnefield, Hillside Lane, Great Amwell, Ware, Hertfordshire, SG12 9SE